Refund and Returns Policy
This Refund and Returns Policy outlines how Best Asia International handles refunds, returns, cancellations, and exchanges. We follow UK consumer protection laws including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Who We Are
Best Asia International
Address: 39-41 Stafford Road, Wallington, SM6 9AP
WhatsApp: 07881538031
Hotline: 02087733631
Email: info@bestasia.co.uk
Eligibility for Refunds and Returns
Eligibility varies depending on the type of product or service purchased. We aim to ensure fair and transparent handling of all refund or return requests.
You may be eligible for a refund or return if:
• The product you received is faulty, damaged, or not as described
• The service provided was not delivered with reasonable care or skill
• You cancel your order within the legal cooling-off period (if applicable)
• You have a valid reason based on UK consumer laws or our internal terms
Products Return Policy
If we supply physical products, the following applies:
• You must notify us within 14 days of receiving the item if you wish to request a return
• The item must be unused, in its original packaging, and in resellable condition (unless the item is faulty)
• Proof of purchase is required
• Some items may be non-returnable for hygiene or safety reasons (we will inform you at the time of purchase)
Services Refund Policy
For services provided by Best Asia International:
• If you change your mind within 14 days of purchase and the service has not yet begun, you may be entitled to a full refund
• If work has already started upon your request, you may receive a partial refund based on the completed portion
• If the service is completed during the cooling-off period and you gave consent to begin work, you may lose the right to a full refund
Faulty or Incorrect Goods
If you receive a faulty, damaged, or incorrect item:
• We will offer a replacement, repair, or refund depending on the situation
• You must contact us as soon as possible with proof (photos or videos if applicable)
• We will cover return shipping costs for faulty or incorrect items
Exemptions
The following items or services may not qualify for a refund or return:
• Digital products that have already been accessed or downloaded
• Services fully completed with your approval
• Special orders, customised products, or personalised items
• Perishable or hygiene-restricted goods
Refund Process
Once your return or refund request is approved:
• Refunds will be issued to the original payment method
• Processing may take 5–10 business days depending on your bank or payment provider
• We will notify you once your refund has been processed
Return Shipping
For eligible returns:
• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a tracked service to avoid lost packages
• Returned items must be securely packaged to prevent damage
Order Cancellations
You may cancel your order by contacting us directly:
Email: info@bestasia.co.uk
Hotline: 02087733631
WhatsApp: 07881538031
Orders already dispatched or services that have already begun may not be eligible for full cancellation.
Customer Responsibilities
To ensure smooth processing, customers must:
• Provide accurate information when submitting a return or refund request
• Keep proof of purchase
• Follow return instructions provided by our support team
Our Responsibilities
We commit to:
• Responding to refund or return requests within a reasonable timeframe
• Handling all cases fairly and transparently
• Complying with UK consumer protection law
Contact Us
If you have questions or want to request a refund or return, contact:
Email: info@bestasia.co.uk
Hotline: 02087733631
WhatsApp: 07881538031
Address: 39-41 Stafford Road, Wallington, SM6 9AP